Privacy Policy
Last updated: 18 August 2026
This website is operated by Metered AB, a company incorporated in Sweden (corporate ID 559211-8912) and a subsidiary of Kleer Group AB.
This Privacy Policy covers visitors to www.plock.io (“Web”) and business customers who have registered with Metered (“Metered”, “Plock”, “we”, “us”). Capitalized terms used in this Privacy Policy have the meaning set forth herein.
1. Who we are
Kleer Group AB is the data controller for personal data collected through this website. The website and the Plock product are operated by Metered AB, a subsidiary of Kleer Group AB, on the group’s behalf. Personal data collected here is processed within Kleer Group AB and may be shared with other companies in the group as described in Section 7 below.
2. Information we collect
We collect personal information including, but not limited to, your name, title, company, email address, phone number, address, location, and browser information. You can choose not to provide certain information, but you may then be unable to register with us or use some of our features.
If you sign up or log in using a Google or Slack account, we receive information associated with that account.
When you visit our website, we automatically collect information such as your device’s operating system, IP address, access times, browser type, language, and the website you visited before ours. We also gather data on how you use our services. This information is collected using cookies, web beacons, and similar tracking technologies as described in Section 4.
3. Information we collect from within the service (“Customer Content”)
This Privacy Policy does not apply to Metered’s processing of personal information provided by you in connection with your use of the service (“Customer Content”). The customer is responsible for any Customer Content in the service, and Metered only processes this data according to the customer’s instructions. This includes any recording, call, or meeting data generated by Plock’s own in-product features (as opposed to third-party tools like Microsoft Teams, which we do not use to record or log conversations tied to your contact record).
4. Cookies and tracking technologies
We use cookies and similar technologies to operate the website, understand how it is used, and, where you have consented, to show you relevant advertising. Cookies are categorized below. You can manage your preferences at any time via the cookie banner / consent tool on this website.
Necessary cookies
Required for the website to function (e.g. session handling, security, load balancing, cookie consent storage itself, spam protection on forms via reCAPTCHA/hCaptcha). These cannot be switched off and do not require consent.
Analytics / statistics cookies
Used to understand how visitors use the site so we can improve it.
| Tool | Purpose | Data used |
|---|---|---|
| Google Analytics 4 (GA4) | Website usage statistics, traffic sources, on-site behavior | IP address (anonymized where applicable), device/browser type, pages visited, session data, cookie identifiers |
| Google Tag Manager (GTM) | Container that loads and manages the other tags/scripts listed on this page. Does not itself collect personal data beyond what the tags it triggers collect | N/A (management layer) |
| Microsoft Clarity | Heatmaps, session recordings, and behavioral analytics to understand and improve the website | IP address, device/browser data, on-site interactions (clicks, scroll, mouse movement) |
| Google Search Console | Aggregated data on how the site appears and performs in Google Search (search queries, impressions, clicks) | Aggregated/anonymized search performance data; no individual visitor tracking |
Marketing / advertising cookies
Used, only with your consent, to show you relevant ads and measure their performance, including retargeting people who have visited our site.
| Tool | Purpose | Data used |
|---|---|---|
| Meta Pixel (Facebook/Instagram) | Ad targeting, retargeting of site visitors, campaign measurement | Pages visited, IP address, device data; may include list uploads of contact data you have voluntarily provided to us |
| LinkedIn Insight Tag | Ad targeting, retargeting of site visitors, campaign measurement, B2B audience matching | Pages visited, IP address, device data, LinkedIn-derived company/professional data where available |
| Microsoft Bing Ads (UET tag) | Ad targeting and campaign measurement via Microsoft/Bing Ads | Pages visited, IP address, device data, cookie identifiers |
Functional / CRM and marketing platform cookies
Used to recognize you across sessions, personalize content, and manage our relationship with you as a contact or customer.
| Tool | Purpose | Data used |
|---|---|---|
| HubSpot | CRM, marketing automation, on-site tracking, forms, live chat, email tracking | Name, email, company, job title, phone number, IP address, pages visited, form submissions, email engagement |
| Zapier | Integration layer moving data you submit via forms between our website, CRM, and other internal systems | Data you submit in a form (e.g. name, email, company) |
| Crowdcast | Hosting of webinars; registration data is passed from our website forms to Crowdcast to enable attendance, and attendance data may be passed back to our CRM (HubSpot) for follow-up | Name, email, and any other data submitted at registration; attendance/engagement data |
| Calendly (or equivalent scheduling tool) | Booking of demos and meetings | Name, email, and meeting details you provide when booking |
Other technical services worth noting
- Google Fonts: we host fonts locally rather than loading them from Google’s servers, so your browser does not make a request to Google in order to render this site’s typography.
- Amazon CloudFront: our content delivery and security provider, which may process IP addresses and request metadata to protect the site against abuse and improve performance.
- Stripe: processes payment-related personal and transaction data under its own privacy policy when you make a payment through our platform.
A full and current list of cookies in use is available in our cookie consent tool, shown when you first visit the site.
You can manage or withdraw your consent at any time via the cookie settings link in the website footer, or by changing your browser settings. Blocking cookies may reduce the functionality of the website.
5. How we use information
We use the information we collect to:
- Provide, maintain, protect, and improve our services and website;
- Understand and enhance your experience using our solutions and services;
- Process, manage, and account for transactions;
- Provide customer support and respond to your requests;
- Create and manage online accounts;
- Send confirmations, invoices, technical notices, updates, and administrative messages;
- Communicate with you about products, services, promotions, and events from Metered/Plock and from other companies within the Kleer Group where relevant to your interests (see Section 7);
- Comply with applicable legal requirements; and
- Protect against fraudulent, unauthorized, or illegal activity.
6. Legal basis for processing
- Contract: processing necessary to provide the services you have requested or that we have agreed under our Terms and Conditions.
- Legitimate interest: for managing business operations, enabling smooth website navigation, improving our services, direct marketing to business contacts, and sharing relevant information within the Kleer Group as described below.
- Consent: for marketing/advertising cookies and any advertising to you on other websites or social media, and for any group-wide marketing communication that legally requires opt-in.
- Legal obligation: where we must retain or disclose information to comply with law (e.g. Swedish accounting rules).
7. Sharing within the Kleer Group
Metered AB (Plock) is a subsidiary of Kleer Group AB, which is the data controller for personal data collected through this website. As controller, Kleer Group AB may use and share this data — including contact details and information about how you interact with our website, content, and marketing — across its subsidiaries (including Kleer Sweden AB and Metered AB).
The purpose of this sharing is to:
- Give you a coherent and relevant experience across the Kleer Group’s products and communications;
- Identify relevant products or services across the group that may be of interest to you or your company;
- Avoid duplicate or uncoordinated outreach from different companies within the group.
All processing within the Kleer Group is carried out in accordance with GDPR and applicable law. You have the same rights (access, correction, erasure, restriction) regardless of which product or company within the group your data relates to, and you can exercise these rights via the contact details in Section 12.
8. Sharing with third parties and processors
We do not share your personal information with third parties without a lawful basis, other than:
- With processors and sub-processors who work on our behalf under a data processing agreement (including the tools listed in Section 4);
- To comply with law or respond to lawful requests;
- To protect the rights and property of Metered, our agents, customers, and others;
- In an emergency, to protect personal safety; and
- In connection with a business transaction (e.g. merger, financing, acquisition, or divestiture) involving Metered or the Kleer Group.
9. Data transfer
Metered processes personal data primarily in Sweden and the Republic of Ireland, and, following integration with the Kleer Group, may also process data using systems operated within Kleer Group AB’s infrastructure. Data may be moved between these locations in a secure manner.
Before transferring data outside the EU/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adherence to the EU-U.S. Data Privacy Framework.
10. Data retention
We retain your data while you are a customer or active contact, and delete it within 30 days (but not earlier than 15 days) of a written termination request. Marketing contacts who do not engage with our communications over time may be removed from our systems on a rolling basis. Some data may be retained longer where required by law (e.g. accounting records).
11. Data security
We maintain technical and organizational measures — including access control, authorization control, and encryption — to protect your data against unauthorized access, loss, or destruction. We require our processors to maintain adequate security measures.
12. Your rights
You have the right to:
- Access the personal data we hold about you;
- Correct inaccurate data;
- Request erasure or restriction of your data;
- Object to processing based on legitimate interest;
- Request data portability, where technically possible.
To exercise these rights, contact us at support@plock.io or support@metered.com. We will respond within 30 days. If you believe your rights have been violated, you may file a complaint with the Swedish Authority for Privacy Protection ( IMY, https://www.imy.se ) or your local supervisory authority.
13. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date above, and, where required, communicated to you directly.
14. Questions
If you have questions about this Privacy Policy, contact us at support@plock.io or support@metered.com.